Full name

Opening hours

  • Monday – Friday8:00am – 6:00pm
  • Saturday9:00am – 2:00pm
  • SundayClosed

Contact frequently asked questions

Is a quote free, or is there a charge?

Advice and a price over the phone or WhatsApp cost nothing, with no obligation. If we come out to a home and carry out a treatment, there is no call-out fee, just the treatment price. If the visit is advice only, with no treatment carried out, there is a £40 call-out fee. Commercial site surveys are free with no obligation.

Do you do emergency or out-of-hours call-outs?

We are not a 24 hour service, and we would rather say so than take your call at midnight and not turn up. During working hours we move fast: same week as standard, and same day for wasp nests in season. If something is genuinely urgent, call rather than emailing, and we will tell you honestly what we can do and when.

How quickly will you get back to me?

If you call during opening hours you will usually get one of us straight away rather than a voicemail. WhatsApp messages are typically answered fastest. Enquiries through the form get a reply as soon as we are off site, so if your problem is urgent, phone instead.

What happens after I get in touch?

We ask you a few questions to work out what you are dealing with, which a photo makes much easier. For most jobs we then arrange a visit to survey the problem and give you a fixed price. You decide from there with no pressure and no follow-up chasing.

Five ways we can help

Whichever side of the business you need, every job starts with a survey and a fixed price before any work begins – and the call-out fee is deducted from the cost when a treatment is carried out.