How we collect, use and protect your personal information.
Last updated: 25 August 2026
Stratford Pest Control ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect when you contact us, request a survey or quote, or use our services, why we collect it, and what rights you have over it. We are the data controller for the personal data described in this policy.
Stratford Pest Control
30 Meadow Road, Alcester, B49 6BA
Phone: 01789 764 433 / 07552 755 202
Email: help@stratfordpestcontrol.co.uk
We collect personal data that you give us directly, and some information collected automatically when you use our website.
| What we use it for | Our legal basis |
|---|---|
| Arranging and carrying out surveys, quotes, and pest control treatments | Performance of a contract with you, or steps taken at your request before entering into one |
| Responding to enquiries made by phone, email, or our website contact form | Legitimate interests, in responding to people who contact us |
| Keeping records of work carried out, including for commercial customers who need documentation for food hygiene or audit purposes | Performance of a contract, and legitimate interests in maintaining accurate business records |
| Invoicing and payment processing | Performance of a contract, and legal obligation (accounting and tax records) |
| Sending you information about our services that you've asked about | Consent, or legitimate interests where you're an existing customer and haven't opted out |
| Improving our website and understanding how visitors use it | Consent (analytics cookies) — see our Cookie Policy |
| Complying with our legal, regulatory, and health and safety obligations | Legal obligation |
We don't sell your personal data. We share it only where necessary, with:
Where any of these providers are based outside the UK, we make sure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement or an adequacy decision, before your data is transferred.
We keep personal data for as long as necessary to provide our services, to meet our legal and accounting obligations (typically six years for financial records, in line with HMRC requirements), and to deal with any disputes or complaints. After that, we securely delete or anonymise it.
Under UK data protection law, you have the right to:
To exercise any of these rights, contact us using the details in section 1. We'll respond within one month, as required by law.
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, and we only allow access to those who need it to carry out our services.
Our services are provided to adults responsible for a property. We don't knowingly collect personal data directly from children.
If you're unhappy with how we've handled your personal data, please contact us first using the details in section 1 so we can try to resolve it — we'll acknowledge your complaint and respond as quickly as we can. You also have the right to complain to the UK's data protection regulator:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Helpline: 0303 123 1113
We may update this policy from time to time, for example to reflect changes in the law or in how we handle your data. We'll post any changes on this page with an updated revision date.